As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@SUPREMESTROLLER.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) arrived damaged, please send photos to orders@SUPREMESTROLLER.com and we will process an insurance claim on your behalf.
All international orders canceled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped.
All international sales are FINAL after 24 hours!
The shipping recipient is responsible for any and all customs duties and fees associated with international orders.
Manufacturer warranties are not extended to international orders.
Shipping fees are non-reimbursable.
If your order has been received damaged and/or defective, contact us immediately via email at firstname.lastname@example.org or call us at 1-844-388-5800. We will begin the process to file a claim with the courier company (DHL) on your behalf.